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1. PRODUCT AVAILABILITY; PRICES; ORDERS:

Order and purchases made through our website are subject to product availability. If a product is out of stock, the client will be notified and alternatives will be offered to address the matter. Prices for our products are prone to revision/modification, at our discretion. Unless otherwise mentioned, the price quotes listed on our website are expressed in U.S. dollars and are independent of freight costs. We apply sales tax on products shipped which is the obligation of the customer. We retain the right to withhold any order. Furthermore, if we suspect that an order is fake or fraudulent, we retain the right to alert the authority concerned.

2. COUPONS AND DISCOUNTS:

Coupon codes cannot be associated with any other coupon code, or any other wholesale or promotional discount. However, if a coupon code is misplaced, we don’t offer compensation, a credit can be added to your account that can be used on a potential order made directly with us (not online).

3. SHIPPING:

In general, we dispatch all products within 1 or 2 business days of receiving and approving an order. If there is a postponement hindering our ability to ship in general, we will attempt to post that fact visibly on this site. We ship through U.S. Postal Service. You can monitor and track your order via the website. We carry out local orders through U.S. Postal Service First Class mail, usually shipping within 4 to 5 business days. Requests for the use of a courier service or overnight delivery cannot be accommodated on this website. Nevertheless, we may typically facilitate these requests if you order by telephone at the contact number listed above. Any delivery date expected or issued is an estimation only, unless expressly stated otherwise in writing. We are not liable for disruptions/delays or negligence caused by factors beyond our jurisdiction.

4. LOST PACKAGES:

When a shipment is lost in transit, we would not be responsible if the tracking information confirms that the shipment has been “delivered,” which means that the carrier successfully delivered the package to the mentioned address. When the tracking evidence suggests it has been delivered, but it’s missing anyway, we ask you to consult with your home mates or neighbors.

5. DAMAGED OR DEFECTIVE PRODUCTS

We allow you to inform us within three days from the delivery date if there is any type of defect with the package or if it has been damaged during transit. If within the three-day timeframe we are not alerted of faults or damages, it is assumed that the shipment and items were in good condition upon arrival.

6. RETURNS

We always seek to provide our customers with excellent service. All our products are assessed for quality, and all shipments are inspected cautiously before being sent out from the warehouse. Please promptly review your order upon delivery to ensure it has not been harmed during the shipment process. Here are our Returns and Exchange Conditions: All requests for returns must be submitted within 72 hours of the package delivery All returns have to have a RA number before processing All returns must be issued by us no later than 14 days after the order 's original shipping date All sales on clearance, or half off products, are final. If the product has been purchased from our manufacturer or seller, with every return, exchange, or refund you would be required to account to your original purchase location. We will not compensate for exchanges/refunds because of taste or subjective assessments. We process authorized return/refund inquiries usually within 1-2 business days.
Instructions for Returns/Exchanges/Damages:

  • To request a return label for damages, get authorization to send back/exchange any unwanted styles, or request store credits email info@veechipololo.com
  • Read and fill out the first two pages of the form and send the completed form to the email info@veechipololo.com
  • Please do not include your own refund/credit amount on the form, only fill out the required fields.
  • Authorization for returns, refunds, store credits, or exchanges will only be approved once the form has been filled out and submitted back.
  • If you are reporting damages please be sure to include pictures of the damaged pieces along with the filled out RA form.
  • Once you have filled out the form and received approval to return merchandise, please be sure to also include the form inside the box along with your returns.
  • Returns with the filled-out RA form take priority and are processed faster than returns without the form.
  • Once the returns have been processed refunds/store credits will be issued and a receipt will be sent to the email on file.
  • If you have less than 3 damages and are not sending any merchandise back, refunds/store credits will be provided after you have submitted the filled-out form and pictures. For any questions/concerns, contact us at: info@veechipololo.com
7. UNDAMAGED OR UNOPENED PRODUCTS:

For a full-credit, you must informed confirm for your unopened and or undamaged package within 72 hours. The allowable refund period for unopened packages is 14 days from the date of receiving your order (as observed with the tracking number). If the return has been processed and authorized, we will grant you a refund, lower shipping cost, and a restocking fee of 15%. You can also opt to retain that amount instead of getting reimbursed.

8. TERMS AND CONDITIONS OF CHECKOUT

Applicable terms These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on our site. If you purchase goods from our site, our Terms and conditions of supply will apply to the sales. We have the right, but not the obligation, to regulate content (which includes but is not limited to postings, text, code, images, video, binary files, ads, accounts, account information, flags, emails, messages and any other user communications (“content”) posted to, stored on or transmitted via our sites and services by any user (or any other third party in any manner); to regulate conduct (including but not limited to any authorized or unauthorized access to or use of our sites and services) by any user (or any other third party in any manner); and to enforce these TOU, for any reason and in any manner or by any means that we, in our sole discretion, deem necessary or appropriate (including but not limited to automated and manual screening, blocking, filtering, exclusion from index pages, exclusion from search results, requiring the use of an application programming interface (API), requiring the use of a bulk posting interface, authorization, verification, and the deletion and/or termination of content, accounts and/or all or any use or access). We may, in our sole discretion and without notice, start, stop or modify any regulation or enforcement measures at any time. Our action or inaction to regulate content or conduct or to enforce against any potential violation of these TOU by any user (or any other third party) does not waive our right to implement or not implement regulation or enforcement measures with respect to any subsequent or similar content, conduct or potential TOU violation. You also understand and agree that any action or inaction by us or any of our directors, officers, stockholders, employees, consultants, agents or representatives (collectively, "our representatives" and individually "our representative") to prevent, restrict, redress or regulate content, or to implement other enforcement measures against any content, conduct or potential TOU violation is undertaken voluntarily and in good faith, and you expressly agree that neither we nor any of our representatives will be liable to you or anyone else for any action or inaction to prevent, restrict, redress, or regulate content, or to implement other enforcement measures against any content, conduct or potential violation of these TOU.

Here’s a revised version of the Veechi Polo Jewelry Store’s policies:

PRODUCT AVAILABILITY, PRICES, AND ORDERS:

We strive to maintain sufficient stock of our products to meet customer demand, but availability is not guaranteed. If a product is out of stock, we will notify you and offer alternative options.

Prices are subject to change without notice. All prices listed on our website are in U.S. dollars and exclude shipping fees and taxes. We are required to charge sales tax on orders shipped to specific states.

We reserve the right to refuse or cancel any order, including those suspected of being fraudulent.

COUPONS AND DISCOUNTS:

Coupon codes cannot be combined with other discounts, promotions, or wholesale orders. Lost coupons are not eligible for reimbursement, but we can add a credit to your account for future orders.

SHIPPING:

We ship most orders within 1-2 business days. If there are any delays, we will notify you on our website. We use the U.S. Postal Service for all domestic orders, which typically take 4-5 business days to arrive.

We do not offer courier or overnight delivery options through our website. However, we may be able to accommodate such requests if you contact us by phone. Delivery dates are estimated and subject to change.

We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.

DAMAGED OR DEFECTIVE PRODUCTS:

Please inspect your order upon delivery and report any damages or defects within three days. If we are not notified within this timeframe, we assume the items were received in good condition.

RETURNS:

We accept returns within 14 days of the original shipping date, provided that the items are in their original condition and packaging. Clearance and half-off items are final sale and cannot be returned.

To initiate a return, please contact us to obtain a return authorization (RA) number. We do not cover return shipping costs unless the return is due to a defect or error on our part.

Please include the completed RA form in the returned package, and note that returns without a valid RA number will not be processed.

UNDAMAGED OR UNOPENED PRODUCTS:

For unopened and undamaged products, you must notify us within 72 hours of receiving your order to be eligible for a full refund. The return must be received within 14 days of the original shipping date, and a 15% restocking fee and shipping costs will be deducted from the refund amount.

TERMS AND CONDITIONS OF CHECKOUT:

By checking out, you agree to our policies, including our Privacy Policy, which governs how we collect and process your personal information.

For any questions or concerns, please contact us at  info@veechipolo.com.